PALO ALTO, Calif. — Nov. 13, 2025 — Marking a key milestone in its enterprise IT momentum, SummitAI, a global leader in Vertical AI product platforms, has been recognized for the first time in The Forrester Wave™: Enterprise Service Management Platforms, Q4 2025. The report is available to Forrester subscribers and for purchase.
AI-Driven Service Management for the Enterprise
SummitAI believes its inclusion highlights the expanding adoption of its Apex 2.0 platform which brings intelligent automation, workflow orchestration, and conversational AI to enterprise service delivery.
Purpose-built for today’s enterprise, Apex:
- Combines native AI and an enterprise AI agents to automate, prioritize, and resolve issues before they escalate.
- Delivers immediate value—without the complexity or cost of legacy platforms—thanks to its modular architecture and built-in Integration Hub.
- Proves measurable business outcomes: According to a 2024 Forrester Consulting Total Economic Impact™ study commissioned by SummitAI, a composite organization based on interviewed customers using SummitAI ITSM achieved a 204% ROI over three years and a 75% reduction in ticket handling time.
Apex unifies IT service management with advanced AI to accelerate issue resolution, improve employee experience, and drive ongoing optimization—empowering organizations to modernize operations and achieve measurable results.
“With our first inclusion in Forrester’s Enterprise Service Management Platforms Wave, SummitAI continues to demonstrate for us how vertical and agentic AI are reshaping enterprise operations,” said Charles Araujo, President of Enterprise IT at SummitAI. “Apex represents a new generation of enterprise service management—one that moves beyond tickets and workflows to deliver intelligent, proactive, outcome-driven service experiences.”
Advancing the Future of Service Transformation
SummitAI sees its debut in the Forrester Wave™ as a reflection of its accelerating momentum in the Enterprise IT sector and its commitment to helping organizations realize the full promise of AI-powered digital operations.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .
About SummitAI
SummitAI, formerly SymphonyAI Enterprise IT, delivers AI-native service and operations for the enterprise. With deep domain knowledge, enterprise context, intelligent ontologies, workflows, and agentic AI, SummitAI understands how organizations operate and turns that intelligence into autonomous action. From service management and asset management to IT operations, security, and enterprise workflows, SummitAI helps organizations resolve more work with less human intervention.
SummitAI is recognized by leading industry analysts, including Gartner, Forrester, and IDC, for its innovation in AI-powered enterprise service and operations.
Learn more at summitai.com
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